Privacy Policy
Effective Date: [CONFIRM BEFORE PUBLISHING]
Last Updated: [CONFIRM BEFORE PUBLISHING]
1. INTRODUCTION
This Privacy Policy describes how information is collected and used when a visitor:
- Uses jacksonvillehomeimprovements.com
- Submits a homeowner request
- Completes a contact form
- Communicates by phone, text, or email
- Interacts with HomePros Team
- Communicates with a participating independent provider
- Uses related network services
Jacksonville Home Improvements is operated by Full Stack Monkey, LLC.
HomePros Team supports communication and provider coordination across the network.
2. INFORMATION PROVIDED BY USERS
Information you provide may include:
- Full name
- Phone number
- Email address
- Property address, City, State, ZIP code
- Project category and description
- Preferred contact method and desired timeline
- Budget range, if requested
- Property details, photos, and documents
- Form responses and communication history
- Provider preferences, feedback, and support requests
3. INFORMATION COLLECTED AUTOMATICALLY
The site may collect technical and usage information such as:
- IP address
- Device type, browser type, and operating system
- Referring website and pages visited
- Date and time of visit
- Form interaction
- Cookie or analytics identifiers
We may use tools such as Google Analytics, Meta technologies (including Meta Pixel where enabled), and Microsoft Clarity. Where enabled, these tools may collect information for website analytics, traffic measurement, advertising attribution, conversion measurement, user-experience analysis, heatmaps, session recordings, and website improvement.
[LEGAL REVIEW REQUIRED: CONFIRM COOKIE-CONSENT REQUIREMENTS, META PIXEL CONFIGURATION, MICROSOFT CLARITY MASKING SETTINGS, AND WHETHER ADVERTISING COOKIES ARE ENABLED]
4. HOW INFORMATION IS USED
Information may be used to:
- Respond to homeowner requests and clarify project details
- Identify potentially relevant independent providers
- Share requests with providers where appropriate
- Communicate by phone, text, or email
- Provide request support and maintain CRM records
- Track source websites and campaign attribution
- Improve website content and workflows
- Prevent fraud or misuse and maintain records
- Comply with legal obligations and honor communication preferences
- Collect homeowner feedback
5. HOW INFORMATION MAY BE SHARED
Information may be shared with:
A. HomePros Team
For request review, communication, support, provider coordination, CRM management, and follow-up.
B. Independent service providers
When reasonably necessary to respond to a homeowner request.
C. Technology and service vendors
Examples may include CRM providers, website hosts, form providers, email platforms, SMS platforms, call-tracking platforms, analytics providers, file-storage providers, and automation tools.
D. Legal or safety authorities
Where required by law or reasonably necessary to protect users, systems, rights, or safety.
E. Business transfers
In connection with a merger, sale, financing, restructuring, acquisition, or transfer of assets.
[LEGAL REVIEW REQUIRED: DETERMINE WHETHER PROVIDER REFERRALS, LEAD SHARING, ATTRIBUTION, OR ADVERTISING ACTIVITY MAY CONSTITUTE A SALE OR SHARING UNDER APPLICABLE LAW]
6. INDEPENDENT PROVIDERS
Participating providers are independent businesses. Once a homeowner communicates directly with a provider, the provider may collect and process information under its own privacy practices. We encourage homeowners to review provider privacy notices before sharing sensitive information.
7. PHONE, TEXT, AND EMAIL COMMUNICATIONS
Users may receive communications related to submitted requests, project clarification, provider follow-up, request status, support, and feedback. Marketing communications will only be sent where separately permitted.
[LEGAL REVIEW REQUIRED: TCPA, SMS, AUTOMATED-DIALING, MARKETING-CONSENT, AND REVOCATION LANGUAGE]
8. COOKIES AND TRACKING
We may use essential cookies, analytics cookies, attribution cookies, advertising cookies (if used), and preference cookies to operate and improve the website.
[CONFIRM BEFORE PUBLISHING: COOKIE CATEGORIES, CONSENT BANNER, AND TRACKING CONFIGURATION]
9. PHOTOS AND DOCUMENT UPLOADS
Users should not submit unnecessary sensitive information. Do not upload Social Security numbers, bank account information, payment-card information, government identification, medical records, or unrelated confidential documents.
10. DATA RETENTION
Information may be retained based on request status, provider relationships, business records, legal obligations, consent records, dispute resolution, fraud prevention, and operational need.
[CONFIRM BEFORE PUBLISHING: DATA RETENTION SCHEDULE]
11. DATA SECURITY
We use administrative, technical, and organizational safeguards designed to protect personal information. However, no system can be guaranteed completely secure.
12. PRIVACY RIGHTS AND CHOICES
Where applicable, users may request access, correction, deletion, communication preference changes, withdrawal of consent, information about data use, and opt-out of certain communications.
[LEGAL REVIEW REQUIRED: APPLICABLE FLORIDA, STATE, AND FEDERAL PRIVACY RIGHTS]
For privacy requests, please contact us or visit https://homeprosteam.com/support.
13. CHILDREN’S PRIVACY
The website is not intended for children under the legally applicable age.
[LEGAL REVIEW REQUIRED: CONFIRM AGE THRESHOLD]
14. THIRD-PARTY WEBSITES
The website may link to HomePros Team, independent providers, network brands, government resources, or other websites. Third-party sites have their own privacy practices.
15. CHANGES TO THE POLICY
Updates may be posted on this page and reflected in the "Last Updated" date.
16. CONTACT INFORMATION
Jacksonville Home Improvements
Operated by Full Stack Monkey, LLC
Business Location: Jacksonville, Florida 32218
Email: jhi@homeprosteam.com
Phone: 904-664-6593