How Can We Help?
Choose the option that best matches why you are reaching out. For a new remodeling, renovation, home-upgrade, or outdoor-living project, use our project-request form so we can review the service, location, and next step.
Jacksonville Home Improvements is a referral and connection platform. We do not perform or guarantee contractor work.
Choose the right contact path
Start a Home Project
For homeowners looking for remodeling, renovation, home upgrades, specialty spaces, or outdoor-living services.
Existing Project or Contractor Concern
For homeowners who have already been connected with a preferred partner and want to share feedback or report a concern.
Become a Preferred Partner
For contractors and specialty providers interested in joining the Jacksonville Home Improvements network.
Explore the Preferred Partner ProgramGeneral Questions
For website questions, service questions, business inquiries, or requests that do not fit another category.
Privacy or Data Request
For communication preferences, data access, correction, deletion, or other privacy-related requests.
Submit a Privacy RequestMedia, Community, or Business Inquiry
For local organizations, media inquiries, sponsorship requests, and business-development conversations.
Have a concern about a preferred partner?
Project-specific concerns should first be addressed directly with the contractor. Jacksonville Home Improvements may also review reported concerns when they could affect a contractor’s continued participation in the Preferred Partner Program.
Contact the contractor
Give the contractor an opportunity to address the project-specific issue.
Gather your information
Keep estimates, contracts, photos, invoices, messages, and other relevant documentation.
Share the concern with JHI
Submit the details so the experience can be documented and reviewed.
JHI reviews partner status
JHI may review the concern, request information from the contractor, and determine whether the partner relationship should continue.
Jacksonville Home Improvements does not act as an arbitrator, insurer, licensing authority, warranty provider, or legal representative. Reporting a concern does not guarantee a particular resolution.
General Contact Form
For non-project inquiries, please use the form below. If you are starting a new project, please use the project-request form instead.
Prefer to reach out directly?
What happens after you contact us
We review your message
The inquiry is reviewed and categorized based on the reason for contact.
We route it appropriately
The message is sent to the appropriate contact path or internal review process.
We follow up
Jacksonville Home Improvements responds using the contact information provided.
Response times may vary depending on the inquiry type. New project requests should use the project-request form for the fastest routing.
Understanding our role
Jacksonville Home Improvements helps with
- receiving and organizing homeowner requests
- identifying service and area fit
- connecting homeowners with preferred partners
- maintaining the partner program
- collecting homeowner feedback
Contractor partners handle
- estimates and pricing
- contracts and scheduling
- permits
- labor and materials
- workmanship and warranties
- project disputes and completion
Any project agreement is between the homeowner and the contractor. Jacksonville Home Improvements is not a party to that agreement.
Ready to take the next step?
For a new remodeling, renovation, home-upgrade, or outdoor-living project, tell us what you are working on and we will help identify the appropriate next step.
Jacksonville Home Improvements facilitates the connection. The contractor remains responsible for estimates, agreements, scheduling, warranties, and work performed.